Through this support model we work with your operations teams to swiftly resolve issues and provide expert support and small change implementation skills, ensuring an environment remains current, well maintained and managed under a model of continuous service improvement. As part of an operational support offering Pirean take responsibility for problem management, patching and maintaining the in-scope software components and environments.
The Operational Support service provides access to a dedicated Support Team who have a detailed understanding of the technical environment and business needs of your security platform. The service provides capabilities across:
Our Operational Support service benefits customers by:
The Platform Support service provides an extension beyond Operational Support, taking responsibility for the ongoing development and enhancement of your security platform. The service provides capabilities across: